At Marleylilly & Marleylilly Kids, your satisfaction is our number one concern. If for any reason you are not satisfied with your order, please contact Us and we will do our best to reach a solution!
Before Starting Your Return, please review our return policy and restrictions below.
Personalized Items Return Policy
All customized products are final sale due to the personalized nature of monogrammed gifts.
If your order is flawed because of a mistake on our part, we'll replace it as quickly as possible at no additional cost to you.
If you're unhappy with your order because of a mistake on your part, we’ll help you fix it and share the cost of replacing it.
Non-Personalized Items Return Policy
If our returns department receives the merchandise within 14 days of delivery, an online gift card code or refund can be issued to the original form of payment.
If our returns department receives the merchandise within 15-30 days of delivery, an online gift code will be sent to the email address provided on your original order.
Shipping charges on orders are non-refundable, including return shipping costs. Marleylilly will not provide prepaid return labels. You can use any trackable shipping method for returns, but we cannot refund or take responsibility for lost or damaged packages in transit.
Holiday Return Policy
Any orders placed between November 15th and December 25th are eligible for return in the form of store credit as long as the package is postmarked by January 15th. Please note our 14-day credit card policy is still in effect through the holidays.
Free Gift Policy
If your order qualified for a free gift with purchase and the item(s) returned result in your order subtotal falling below the qualifying amount, the free gift must be returned. If you choose to keep the free gift, the retail value of the free gift will be deducted from the refund amount.
We do not offer exchanges.
Because merchandise is available in limited quantities, we are unable to offer exchanges. We suggest placing a new order for any items you want and following our return policy as outlined above.
Some restrictions may apply. Please click here for details.